1. Introduction

Alpine Earplugs South Africa (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding your personal information when you visit our website or purchase our products. We process personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) and other applicable South African laws.

2. Who We Are

Business Name: Alpine Earplugs South Africa
Website: www.alpineearplugs.co.za
Email: saywhat@alpineearplugs.co.za
Telephone: +27 71 423 6979
Physical Address: PamaHouse, 299 Main Rd, Tokai, CP
Alpine Earplugs SA is the official authorised South African distributor of Alpine Hearing Protection (Netherlands). While we proudly distribute Alpine products throughout South Africa, Alpine Earplugs SA is an independently owned South African company and operates separately from Alpine Hearing Protection B.V. in the Netherlands.

3. Information We Collect

We may collect the following information when you use our website or place an order:
Personal Information

  • Full name
  • Email address
  • Telephone number
  • Billing address
  • Delivery address
  • Order Information
  • Products purchased
  • Order history
  • Payment reference information
  • Delivery details

Website Usage Information

  • IP address
  • Browser type
  • Device information
  • Website activity and usage statistics

Marketing Information

  • Newsletter subscriptions
  • Marketing preferences
  • Competition or promotional entries

4. How We Collect Information

We collect information when you:

  • Place an order
  • Create an account
  • Contact us via email, telephone or website forms
  • Subscribe to our newsletter
  • Enter competitions or promotions
  • Browse our website

Some information may also be collected automatically through cookies and website analytics tools.

5. How We Use Your Information

We use your information to:

  • Process and fulfil orders
  • Arrange deliveries
  • Provide customer support
  • Process returns and warranty claims
  • Improve our website and services
  • Communicate with you regarding your orders
  • Send marketing communications where permitted by law
  • Comply with legal and regulatory obligations
  • Prevent fraud and protect our business

6. Marketing Communications

If you subscribe to our newsletter or marketing communications, we may send you information about products, promotions, special offers and updates. You may unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly. We will not send unsolicited marketing communications in violation of applicable South African laws.

7. Sharing Your Information

We do not sell, rent or trade your personal information.
We may share information with trusted service providers where necessary to operate our business, including:

  • Payment processors
  • Courier and delivery companies
  • Website hosting providers
  • Technical support providers
  • Professional advisers such as accountants or auditors
  • These service providers may only use your information for the services they provide on our behalf and are required to protect your information.

8. Payment Security

We do not store your credit card or banking details on our servers. Payments are processed through secure third-party payment providers. We only receive the information necessary to confirm and fulfil your order.

9. Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use our website.
ookies may be used to:

  • Remember shopping cart contents
  • Save website preferences
  • Analyse website traffic
  • Improve website performance
  • Support advertising and marketing activities

Most web browsers allow you to control or disable cookies through your browser settings.

10. Security of Your Information

We take reasonable technical and organisational measures to protect your personal information against:

  • Unauthorised access
  • Loss
  • Misuse
  • Alteration
  • Disclosure
  • Destruction

While we take reasonable precautions, no internet transmission or storage system can be guaranteed to be completely secure.

11. Retention of Information

We retain personal information only for as long as necessary to:

  • Fulfil the purposes outlined in this policy
  • Comply with legal obligations
  • Resolve disputes
  • Maintain business records
  • Certain transaction and accounting records may be retained for periods required by South African law.

12. Your Rights

Subject to applicable laws, you have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of personal information where legally permitted
  • Object to certain processing activities
  • Withdraw consent where consent was previously provided
  • Opt out of marketing communications

Requests can be submitted using the contact details provided below.

13. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, policies or content of those websites and encourage you to review their privacy policies separately.

14. Children’s Privacy

Our website and products are intended for general consumers and are not specifically directed at children.

15. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated version will take effect upon publication.